We strive to provide the best quality Pokémon cards and a smooth shopping experience. If you’re not satisfied with your purchase, please review our return policy below:

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• Graded cards and sealed products must remain in their original, untampered condition.

2. Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
• Provide clear photos of the issue to help us process your request quickly.
• We will offer a replacement or a full refund, depending on the situation.

3. Non-Returnable Items

• Opened booster packs, mystery boxes, and individual cards cannot be returned.
• Sale or clearance items are final sale and not eligible for returns.

4. How to Initiate a Return

1. Contact Us: Email our support team with your order number and reason for return.
2. Approval & Instructions: If eligible, we will provide return instructions and an address.
3. Shipping: The customer is responsible for return shipping costs unless the return is due to our mistake.
4. Refund/Replacement: Once we receive and inspect the item, we will process your refund or replacement.

5. Refund Processing Time

• Refunds are issued within 3-5 business days after we receive the returned item.
• Refunds are processed back to the original payment method.

For any questions, feel free to contact our customer support team. We’re here to help!